Our Fair Refund Policy

At BoundPlugins, we strive to balance customer satisfaction with fair business practices. We understand that issues can arise, and we’re committed to addressing them in a way that’s reasonable for both our customers and our business.

When Refunds May Be Considered

We carefully review refund requests on a case-by-case basis within 14 days of purchase for digital downloads. Refunds or store credits may be issued in the following situations:

  • The product is demonstrably not functioning as described in the documentation
  • You accidentally purchased the same product twice (verified through our records)
  • There was an unauthorized charge on your account (subject to investigation)

Please note: All refund requests are thoroughly reviewed to ensure the claim is valid and the product has not been used or implemented.

When Refunds Are Not Available

To maintain the integrity of our digital products and ensure fair use, refunds are not available in these situations:

  • Change of mind or preference after purchase
  • Incompatibility with your specific hardware or software setup
  • Lack of technical knowledge to implement the product
  • After the product has been downloaded, activated, or used
  • For customized or personalized products

Need Assistance or Have Concerns?

We’re here to help! Before requesting a refund, please contact our support team at [email protected]. We’re committed to resolving issues and ensuring you get the most out of our products. In many cases, we can provide technical support or offer alternative solutions that may better meet your needs.

Our Commitment: We continuously strive to improve our services. Your feedback is valuable to us and helps us enhance the experience for all our customers. We appreciate your understanding and cooperation in maintaining a fair and sustainable business model that allows us to continue providing high-quality digital products.